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FAQs


1. Will I receive a tracking number for my order?
Yes, you will be provided a tracking number via email once your order has shipped.
2. How long will it take to receive my order?
All E+G candles are made to order and hand poured. Please allow 3-5 days for production. Once your order has shipped you will receive a tracking number via email. 
3. When will my credit card be charged?
Your credit card will be charged at time of purchase and order is placed.
4. Do you accept Cash App or Venmo?
Unfortunately, we do not accept Cash App or Venmo for online orders. We accept Visa, MasterCard, American Express, Discover, and PayPal.
5. Is my credit card information secure online?
Yes, this is a secure site and your information is protected.